The fine print, in plain language.

Cancellations & no-shows

Sessions hold a dedicated block of the practitioner's day, including travel and setup, so late cancellations can't be refilled the way a studio slot can. A card on file secures every booking; it is only charged for sessions and for the late-cancel/no-show terms below.

Cancellations need 24 hours' notice. Late cancellations and no-shows are charged 50% of the booked session. Rescheduling with more than 24 hours' notice is always free.

Gift cards

Gift card validity follows applicable state and federal law: cards expire on the earliest date the law permits, and where no law sets a period they expire 12 months from purchase. Where the law requires longer validity or specific terms, exactly those terms apply. Full terms arrive with each card, and cards are redeemable against any Kinetic service.

Receipts, FSA & HSA

Every session comes with an itemized receipt (client, provider, date, service, and amount) suitable for FSA/HSA reimbursement claims where your plan allows them. How that works, honestly: FSA & HSA at Kinetic.

Privacy

Booking and intake information goes only to Kinetic Mobility & Bodywork, is stored securely, and is never sold or shared with third parties without a written agreement. Health information you share is used solely to plan safe, effective sessions.

Your health information is handled in line with HIPAA privacy principles. Nothing about your health is shared without your consent, and health details never travel in plain email.

Scope of practice

Kinetic provides licensed massage and bodywork therapy under New Jersey and New York law. Services are not medical care, and nothing here is a diagnosis or treatment of any medical condition. Bodywork is not a substitute for physician care.